Q: Does it cost anything to have a vending machine installed?
A: In most cases, no! Our free-hire program means you can get a machine at no cost, as long as your location has sufficient foot traffic. We handle the setup, stocking, and maintenance.
Q: How often are machines restocked?
A: Restocking schedules depend on usage — some sites are serviced weekly, others fortnightly. Our smart monitoring system alerts us when products are running low, so you’re never empty.
Q: What payment options do your machines accept?
A: All our machines accept tap-and-go (Visa, Mastercard, Apple Pay, Google Pay) and some can take cash payments (let us know if you want this as it is no longer standard).
Q: What if the machine breaks down or eats someone’s money?
A: Simply call or message our local support line. We’ll resolve issues quickly — usually within 24 hours. Our machines are designed to detect when a product fails to release and attempt to push the product again. If this fails they will refund the money. Refunds are processed immediately. Alternatively, we have the ability to remotely trigger the machines so a call to our support line is often best.
Q: Can we request specific products for our team?
A: Absolutely. We actively encourage feedback and can adjust your product mix anytime to suit staff preferences or dietary needs. We can even place a unique QR code on each machine to allow customers to request products through an online form.
Q: What areas do you service?
A: We proudly service Wagga Wagga and surrounding areas across the Riverina, including Junee, Coolamon, Temora, Tumut, Griffith and Leeton.